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"I hesitate to write this review, only because knowing about Chez feels like a local secret!
It was a Thursday in June. My AC quit on me. Fox Service couldn't come out until Monday. Oh helllll no!
Our friends had told us about Chez... so we called him. He said he'd come out that day sometime after 6. The guy is busy, but he kept his word. It was close to 9 by the time he could make it, and he fixed the unit in about 6 minutes. Talk about good ol' fashioned service. He was super nice, too.
Go local people! In this heat, you can't afford not to."
Kiah D., Austin TX
“We used Chez Cool to install 6 mini splits in 2019. They installed them on time, but we have had many problems since. Firstly, they hadn't paid for the equipment so we got a notice from the supplier saying if they didn't we would have a lien put on our house. I confronted Chez about this and he said he didn't have the money to pay them - we'd already paid in full. I believe he has now settled the payment as we have heard no more from the supplier. Since then it has been a constant cat and mouse of issues with the mini splits and Chez avoiding all communication. I would say they are competent in the actual install, but the way they treat their customers is disgraceful. This is not someone you want to be in business with, plain and simple. Stay well away.”
Adam A., Camelback East Village, Phoenix, AZ
Locally owned and operated, Cool Chez A/C LLC offers quality and affordable heating and air conditioning service and repairs to Austin and surrounding areas